Frequently asked questions
FAQs below give you everything you need to know about your subscription, deliveries, and support.
How does the subscription work?
Choose your plan, subscribe, and receive fresh meals delivered daily to your doorstep. It’s that simple.
How do I start my subscription?
Select your plan, choose a start date, make the payment, and follow the WhatsApp link to share your delivery details.
Can I pause or skip meals?
Yes, you can pause your subscription for a week’s time with prior notice.
Can I upgrade, downgrade, or switch plans mid-way?
Yes. Contact us on WhatsApp at least 24 hours before your next delivery.
Do you offer vegetarian or vegan options?
Absolutely. We provide vegetarian, vegan, and even fully customized diet plans like keto, gluten-free, and dairy-free.
When does my subscription start?
Your plan begins on the start date selected at checkout, and your first meal is delivered on that date.
Are prices fixed for the entire plan duration?
Yes. Prices remain locked for the plan cycle you have paid for.
Is my payment secure?
Yes. We use trusted and encrypted payment gateways.
What if I cancel before my plan starts?
Full refund with 24 hours’ notice.
What if I cancel mid-plan?
We refund the remaining days on a pro-rata basis.
What if I cancel on the same day as delivery?
Unfortunately, no refund is possible once meals are prepared.
How long will it take to receive my refund?
Refunds are processed within 3 working days and returned to your original payment method.
What days do you deliver?
We deliver Monday to Saturday. There is no delivery on Sundays.
What time will my meal arrive?
You choose your preferred delivery slot (lunch or dinner).
Minor delays may happen due to weather or traffic.
Can I change my delivery address or time slot?
Yes. Please notify us on WhatsApp at least 24 hours in advance.
What if I am not home at the delivery time?
Inform us at least 24 hours in advance so we can reschedule.
If no notice is given, the meal will be counted as served.
What if there’s an unexpected delay from our side?
In rare cases of extreme weather, traffic, or emergencies, we may delay delivery. You’ll receive a WhatsApp update immediately.
What if I have food allergies or dietary restrictions?
Please share allergy details during the WhatsApp onboarding. We take utmost care but cannot be responsible for undisclosed allergies.
Are your meals medically recommended?
Our meals are designed for general health and balance. They do not replace medical or dietary advice. Please consult your doctor if you have a medical condition.
Will the menu be the same every week?
No. Our menu rotates weekly based on fresh, seasonal ingredients. Your timetable shows the planned dishes, but slight changes may occur to ensure freshness.
Can I customize the dishes inside my plan?
For Exclusive plans, yes complete customization is possible. For other plans, menus are set but.
How long can I store meals?
Consume within 24 hours of delivery. Refrigerate if you plan to eat later.
How do I know what’s on my menu each week?
A weekly timetable is shared after subscription, and updates are sent if changes happen.
How should I reheat the food?
Use a microwave or gentle stovetop reheating to maintain freshness.
Is the packaging eco-friendly?
Yes. Our packaging is eco-friendly and recyclable, keeping your meals and the planet safe.
How does Fit Eatery source ingredients?
We focus on seasonal, locally sourced produce to ensure freshness and reduce our carbon footprint.
What is the fastest way to reach Fit Eatery?
WhatsApp is the quickest. You can also email us at fiteaterycafe@gmail.com
What are your support hours?
Support is available Monday–Saturday, 10AM to 6PM.
Can I speak to someone for nutrition advice?
We can guide on our meal plans, but we don’t provide medical nutrition consultation.
What happens during holidays or long weekends?
If we pause deliveries for a festival or holiday, you will be notified in advance and the plan will be automatically extended by those days.
How many days can I pause my plan?
You can pause your plan for up to 7 days per month.
How do I request a pause?
Message us on WhatsApp at least 24 hours before your next delivery.
How do I resume after pausing?
Send us your resume date on WhatsApp, and deliveries will restart from that day.
What if I forget to pause and miss a delivery?
Meals missed without notice are counted as served.
