Terms & Conditions

Last Updated: October 12, 2025

Welcome to Fit Eatery! These Terms and Conditions (“Terms”) govern your use of our website, meal subscription services, catering offerings, and culinary workshops. By accessing or using our services, you agree to comply with and be bound by these Terms. Please read them carefully before using our platform.

 

Business Information

Fit Eatery
Address: 8-1-284/OU/7, Osmania Staff Colony, Golconda Shaikpet, Manikonda, Hyderabad – 500008, India
Email: [Your official contact email]
Phone: [Your official contact number]

 

Services We Offer

Fit Eatery provides the following services:

• Meal Subscriptions: Freshly prepared daily meals (excluding Sundays) delivered to your doorstep.
  
  
• Catering Services: Customized catering for events and gatherings.
  
  
• Culinary Workshops: Interactive cooking sessions to learn and enhance culinary skills.
  
  

Meal subscriptions can be purchased directly through our website, while catering and workshop bookings can be made via email or phone.

 

Payment and Billing

• All meal subscriptions are prepaid. Service will begin only after successful payment.
  
  
• Receipts are automatically sent to your registered email address upon payment.
  
  
• For renewals, customers have a 3-day payment window after receiving the renewal link.
  
  
• Payments can be made via Razorpay, supporting Credit/Debit Cards, UPI, and other standard payment options.
  
  
• Cash on Delivery (COD) is available for select plans.
  
  

Delivery Terms

• Fit Eatery uses its own delivery team to ensure timely and safe delivery of meals.
  
  
• Lunch Deliveries: 12:00 PM – 1:00 PM
  
  
• Dinner Deliveries: 7:00 PM – 8:00 PM
  
  
• Customers must ensure that the delivery address and contact number are correct and that someone is available to receive the meal.
  
  
• We cannot be held responsible for missed deliveries due to incorrect information or unavailability at the delivery location.
  
  

User Obligations

By using our services, you agree to:

• Provide accurate address and contact details for successful delivery.
  
  
• Inform Fit Eatery of any food allergies or dietary restrictions at the time of subscription.
  
  
• Use our website and services in a lawful manner and not for any unauthorized purposes.
  
  

Cancellations and Refunds

Please refer to our separate Cancellation & Refunds Policy for full details regarding cancellations, notice periods, and refund eligibility.

Intellectual Property

All content on our website, including logos, text, images, menus, and recipes, are the property of Fit Eatery and protected by applicable intellectual property laws.
You may not copy, modify, or use any part of our content for commercial purposes without prior written permission.

Customer Support and Grievance Redressal

We value our customers and aim to resolve all issues promptly.
For complaints, feedback, or queries, you can contact us via:

• Email: [Your email address]
  
  
• Phone: [Your phone number]
  
  
• Contact Form: Available on our website’s Contact Page
  
  

We strive to respond to all customer concerns within 2–3 business days.

Privacy Policy

Your personal information is handled in accordance with our Privacy Policy. This explains how we collect, use, and protect your data when you use our website or services.

Governing Law

These Terms are governed by and construed in accordance with the laws of India.
Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

Changes to These Terms

Fit Eatery may update or modify these Terms from time to time.
The updated version will be posted on our website with a revised “Last Updated” date.
Continued use of our services after such changes constitutes your acceptance of the new Terms.

 

Thank you for choosing Fit Eatery!
We’re committed to bringing you healthy, delicious meals — fresh every day.