Refund & Return Policy

Last updated: October 7, 2025

Thank you for choosing our meal subscription service. We aim to provide fresh, healthy, and timely meals every day (except Sundays). Please read our Cancellation & Refunds Policy carefully to understand how cancellations and refunds work for your subscription.

 

1. Subscription Details

• Our meal plans are available daily (except Sundays).
  
  
• The service runs on a rolling monthly subscription model.
  
  
• Customers are required to prepay for the month through our website.
  
  
• At the end of each subscription period, a renewal link will be shared for easy continuation.
  
  

2. Cancellation Policy

• You may cancel your subscription anytime after a minimum of 3 days from your start date.
  
  
• To cancel before your next delivery, please inform us before 9:00 PM on the previous day.
  
  
• Cancellations made after this cut-off time will take effect from the following day.
  
  
• Upon cancellation, you will receive a partial refund for the number of days remaining in your subscription period that have not been used.
  
  

3. Refund Policy

• Meals once delivered cannot be taken back due to hygiene and safety reasons.
  
  
• Refunds apply only to unused days after you cancel your subscription.
  
  
• The refund amount will be calculated based on the remaining prepaid days in your plan.
  
  
• Refunds will be processed using your original payment method within 5–7 business days after cancellation confirmation.
  
  
• Please note: There is no money-back or satisfaction guarantee offered.
  
  

4. Delivery Failures & Disputes

• We make every effort to ensure that each meal is delivered fresh and on time.
  
  
• For any delivery-related issues, please reach out to our delivery manager:
  Sai – +91 88015 36839
  
  
• Refunds are only applicable for days after the cancellation date; missed deliveries due to customer unavailability are not eligible for refunds.
  
  

5. Payment Methods

We accept payments via:

• Razorpay (including Credit Cards, Debit Cards, and UPI)
  
  
• Cash on Delivery (COD)
  
  

A renewal link will be shared at the end of each month for your next billing cycle.

6. Customer Support

For cancellation or refund requests, you can reach us through our Contact Page, using any of the following methods:

• Email
  
  
• Phone
  
  
• Contact Form
  
  

You are welcome to share your reason for cancellation, though it is not mandatory for refund processing.

 

7. Jurisdiction

This Cancellation & Refunds Policy is governed by the laws of India.
Our services are available only within India.

8. Updates to This Policy

We may update this policy from time to time to reflect operational or legal changes. Updated versions will be posted on our website with a revised “Last Updated” date.