Shipping Policy

Last Updated: October 12, 2025

Service Area: India (serviceable locations as listed on our website)

We’re committed to delivering fresh, healthy meals on time, every day except Sundays. Please review our Shipping & Delivery Policy to understand how deliveries work for your subscription.

 

Service Coverage

• We currently serve locations within India.
  
  
• Availability may be limited to specific neighborhoods/codes. If your address is outside our serviceable area, we’ll inform you at checkout or during onboarding.
  
  

Delivery Timelines

• Operating Days: Monday–Saturday (no deliveries on Sundays and public holidays we announce in advance).
  
  
• Meal Windows:
  
  
  • Lunch: 12:00 PM – 1:00 PM
    
    
  • Dinner: 7:00 PM – 8:00 PM
    
    
• Deliveries are handled by our own in-house delivery team for better reliability.
  
  

Order Start & Processing

• Subscriptions begin after successful payment.
  
  
• This is a rolling monthly, prepaid service.
  
  
• Renewals: We send a renewal link at the end of each month.
  
  

Cut-off Times (Pause/Cancel for Next Day)

• To cancel before the next delivery day, please inform us before 9:00 PM on the previous day.
  
  
• Requests after 9:00 PM take effect from the following day.
  
  

Note: Meals once prepared/dispatched cannot be returned for hygiene reasons. For refunds, please refer to our Cancellation & Refunds Policy.

Delivery Attempts & Customer Availability

• Please ensure someone is available at your address during the chosen delivery window.
  
  
• If the delivery team cannot reach you (no response/incorrect address), the order may be marked Delivered/Attempted and will not be redelivered the same day.
  
  
• Missed deliveries due to customer unavailability are not eligible for refunds.
  
  

Address, Contact & Access Instructions

• Provide accurate address, phone number, and building/entry instructions.
  
  
• For temporary address changes (e.g., office delivery), notify us before 9:00 PM the previous day.
  
  
• If your community/building requires gate/entry permissions, please arrange access in advance.
  
  

Shipping Fees

• Within serviceable zones: Delivery is typically included in your plan.
  
  
• If any delivery charges apply (e.g., special zones/urgent requests), they will be clearly shown at checkout or confirmed by our team before you proceed.
  
  

Packaging & Food Safety

• Meals are packed in sealed, food-grade containers for hygiene and freshness.
  
  
• Please consume promptly or refrigerate as recommended.
  
  
• Do not accept tampered or unsealed packages—contact us immediately if you notice any issue.
  
  

Delays & Force Majeure

• While we strive to deliver on time, delays may occur due to traffic, weather, public events, or unforeseen operational issues.
  
  
• We’ll do our best to inform you of any material delays and minimize inconvenience.
  
  

Cash on Delivery (COD)

• COD is available for select plans/locations.
  
  
• Please keep exact change or follow the delivery partner’s instructions for COD completion.
  
  

Special Requests & Dietary Preferences

• Share allergies and dietary preferences during signup so we can plan your meals safely.
  
  
• We may be unable to accommodate same-day preference changes after the daily cut-off.
  
  

Returns, Replacements & Refunds

• Due to hygiene and food safety, we do not accept returns of delivered meals.
  
  
• Refunds (where applicable) are for unused subscription days after cancellation.
  
  
• For full details, see our Cancellation & Refunds Policy.
  
  

Contact & Support

• Delivery Manager (operational issues): Sai – +91 88015 36839
  
  
• Email (general & policy queries): fiteaterycafe@gmail.com
  
  
• Address: 8-1-284/OU/7, Osmania Staff Colony, Golconda Shaikpet, Manikonda, Hyderabad – 500008, India
  
  

Policy Updates

We may update this Shipping & Delivery Policy to reflect operational changes. The latest version will always be posted on our website with the Last Updated date.